Our Business
Internal environment
Introduction
As we reflect on the financial year 2024/25, our internal efforts echoed this year’s theme, 40 Years of Building Uganda’s Future: Powering Growth, Empowering Generations. We continue to focus on empowering our people to carry this legacy forward by deepening leadership development, strengthening our coaching culture, and reigniting our values that define who we are. These initiatives form the foundation of a future-ready, values driven workforce aligned with the Fund’s bold ambitions under Vision 2035.
Board leadership
The Fund welcomed new Board members: Dr. David Ogang (Chairman), Ramathan Ggoobi, and Richard Bigirwa as Directors who replaced Dr. Peter Kimbowa, Mr. Patrick Ocailap and Mr. Lwabayi Mubiba Hassan respectively.
Chief Investment Officer
Recruitment for the Chief Investment Officer (CIO) position is currently underway and is expected to be finalised by the end of quarter two. In the interim, the role is being filled by an internal candidate in line with our leadership development framework.
Restructuring - The establishment of the Enterprise Growth and Development Department
In pursuit of our Vision 2035—centred on the targets of 50%, 50%, and 95%—we continue to adapt to the evolving business landscape. This year, we undertook a strategic restructuring that led to the establishment of a new department: Enterprise Growth and Development.
The department is mandated to expand membership coverage to at least 50% of eligible Ugandans, with a strong focus on growing voluntary membership. Aligned with this strategic priority, key to extending our services and driving sustainable growth, the department has created 41 new jobs. In line with our commitment to internal talent development, many of these roles have been filled through internal recruitment.
Key engagement statistics
Below are the achievements to date:
Livelihoods
(this includes, Otuke, Betaleaf, Owino market, Nakasero market etc)
5,625
Member registrations
Mass markets
(this includes CBSPewosa, bodaboda union, Uganda nurses and Midwives union, etc)
3,198
Member registrations
Ministries, Departments and Agencies - MDAs
(this includes partnerships with ministries like Gender, Finance, ICT, Works, Energy etc)
110,189
Member registrations
Financial Literacy and Education
119,012
Members sensitised
Reskilling employees for the future
Over the past year, we prioritised reskilling our employees to align with the Fund’s strategic objectives. Several key training programmes were implemented to enhance capabilities across the organisation.
Notably, the 'Manager as a Coach' programme was introduced to equip managers with essential coaching skills, strengthening their ability to support and develop their teams. To date, 50 managers have been trained as coaches, collectively coaching nearly 100 employees across various departments.
In addition, we launched the Pathfinder Catalyst Academy in 2022 to empower female employees with leadership skills, preparing them for future leadership roles and advancing the Fund’s gender inclusion agenda. In the past year, cohort 3 of the academy completed their programme.
The Academy has already yielded positive results, with 36 women promoted to new roles contributing significantly toward achieving our gender diversity target of 40:60.
Change management - Project Ignite
With Vision 2035 underway, the Fund reassessed the core values that have shaped our culture and contributed to the successful achievement of Vision 2025. To support this effort, a cross-functional team was established and engaged in discussions with 614 employees. The insights gathered from these engagements revealed the need for a significant cultural evolution, resulting in refining our framework from five core values down to four. These updated values are designed to clearly define the behaviours that will drive us towards the successful realisation of Vision 2035.
Member Focused
Focusing on our member inspires us
Creativity
Doing more, doing better with what we have
Collaboration
Different skills, one body, one purpose
Integrity
Truthful in our actions, responsible for our decisions
To ensure the values are fully integrated into our culture, the Fund will establish a dedicated Values Academy in the next financial year.
Innovating voluntary savings
Supported by amendments to the NSSF Act, our commitment to encouraging voluntary savings led to the launch of Smartlife Flexi. This product embodies our purpose of making life better by embracing savings as a lifestyle. Smartlife is instrumental in fostering a savings culture among our members, supporting their financial well-being and enhancing the Fund’s long-term sustainability.