Our Sustainability
Message from our Managing Director
Innovation that serves people and planet
Technology and innovation remain central to advancing sustainability. We are deploying predictive Artificial Intelligence (AI) for fraud detection and benefit forecasting, expanding multilingual AI-powered customer support, and piloting facial recognition for online benefit payments.
Equally, by building core systems in-house, we are reducing costs, cutting dependencies, and strengthening ownership. The development of Smartlife internally is an example of how we use local talent to innovate for Ugandans, while staying close to member needs and reducing our footprint.
Building a sustainable culture through our people
Our people are the heart of our sustainability journey. In FY2024/25, we recorded a 91% staff engagement rate, with 95% of employees affirming that their work is meaningful and aligned to the Fund’s purpose.
We continue to expand wellness programmes and gender-focused initiatives, such as Pathfinder for women and MenSpace for men. We also promoted 140 staff internally, with strong gender representation, reinforcing a culture of growth from within.
A culture transformation journey is underway, anchored on four values: Member First, Integrity, One Team, and Creativity. These values guide every decision and ensure that our staff live the sustainability agenda daily.
Governance and partnerships for impact
Strong governance underpins our resilience. This year, even as leadership evolved with new appointments, the relationship between Board and Management remained grounded in trust, candour, and accountability. Our governance structures are robust, and our committees effective, enabling informed decision-making in complex environments.
This year, NSSF underwent notable leadership changes designed to maintain governance, operational efficiency, and growth. The introduction of Dr. David Ogong as the new Chairman, alongside the appointments of Directors Ramathan Ggobi and Richard Bigirwa, helps to uphold our strategic oversight.
Additionally, the elevation of Gerald Paul Kasaato from Chief Investment Officer to Deputy Managing Director, along with Kenneth Owera stepping into the Acting Chief Investment Officer role, underscores our dedication to nurturing internal talent and succession planning.
Infusing talent from outside the organisation is a critical aspect of our human capital strategy evidenced by the appointment of Mr. Dan Mugura as the Head of the Procurement and Disposal Unit.
Externally, we are deepening impact partnerships that scale inclusion (through savings), productivity (particularly in agriculture), and access (in education and health). These partnerships will remain a key lever in delivering Vision 2035.
Looking ahead
Our sustainability compass guides our bold Vision 2035 targets: to reach 50% workforce coverage (over 15 million members), grow assets to UGX 50 trillion, and achieve 95% stakeholder satisfaction. We will get there by innovating, partnering, and investing in ways that align sustainability with opportunity, ensuring that growth is responsible, prosperity is shared, and generations are empowered.
Appreciation
I would like to express my heartfelt appreciation to the Supervising Ministers, the Chairman, the Board of Directors, and our stakeholders for their unwavering support. I am particularly thankful to the Executive Team and all NSSF staff for their enthusiasm, dedication, and innovative spirit. Your trust and partnership are paramount to driving sustainable growth and empowering future generations.