Our Strategy
Our employees
Francis Baryahabwa
As NSSF celebrates 40 years of building Uganda’s future, we honour not only our members but also the employees who have been at the heart of this journey. Few embody this story better than Francis Baryahabwa, our longest-serving staff member.
Over three decades, Francis has witnessed the Fund’s remarkable transformation from modest beginnings into East Africa’s largest and most trusted social security institution. His journey reflects both the personal and institutional growth that defines NSSF’s legacy, delivering security to families, driving national development, and inspiring future generations.
Through the eyes of NSSF's longest-serving employee
Tell us about your journey at the Fund
I joined NSSF in 1992 as a Compliance Officer, now known as Relationship Manager. Over the past 33 years, I have served in various capacities, from Area and Regional Manager to Operations Manager, Deputy Chief Operations Officer, and Acting Chief Operations Officer. I currently work as Administration Manager and Occupational Safety and Health Coordinator.
What inspired me to join was the Fund’s transition into a parastatal, which I saw as a promising institution with great potential. What has kept me here is the opportunity for growth, excellent staff benefits, and the ability to provide a good life for my family. As my career grew, so did my family’s wellbeing, giving me no reason to look elsewhere.
What have been your proudest achievements?
I am proud to have represented the Fund in national initiatives such as the National Health Insurance Reform Bill and the Competitiveness and Enterprise Development Project. I also served as an alternate signatory to the Managing Director and chaired the Contracts Committee for two terms. Earlier in my career, I was recognised as the best-performing Compliance Officer.
On a personal level, my work at the Fund has enabled me to make meaningful investments and provide for my family, which I count among my greatest achievements.
How has the Fund changed over the years?
The transformation has been remarkable. In the early years, resources and processes were limited, but today the Fund is modern, technology-driven, and member-focused. We now have efficient systems, competitive returns, strong staff benefits, and world-class infrastructure.
The introduction of the information management system was a major turning point, enabling members and employers to access statements and resolve queries with ease. Other changes, such as staff medical insurance, home ownership support, and improved customer service, have strengthened the Fund for both employees and members.
The culture has also evolved. From a traditional, closed system, we now operate with openness, accountability, and innovation. Staff have direct access to leadership, appraisals are transparent, and members can track their savings in real time through digital platforms.
What in your opinion does NSSF need to do to achieve the UGX 50 trillion total assets target by 2035?
The greatest opportunity lies in tapping into the informal sector through voluntary savings schemes like Smartlife Flexi. By expanding membership, growing contributions, and maintaining strong customer satisfaction and brand reputation, the Fund is now well positioned to achieve this goal.
How do you feel your contributions have helped shape the Fund?
I am proud to have contributed to operational improvements, from benefits processing forms still in use today to the re-zoning of Kampala branches that enhanced efficiency. I also used my networks to bring vital services such as vaccination and National ID registration closer to staff, and saving valuable time for the Fund.
What advice would you give to younger employees?
Be patient, work hard, and live within your means. Focus on building wealth before pursuing luxuries and remain humble enough to learn from others. For those working upcountry, embrace the experience as it lays a strong foundation for growth.
What is your outlook for the industry and the Fund’s future?
The retirement benefits industry is growing rapidly, with more saving avenues available to Ugandans. For NSSF, this means staying ahead through innovation and providing real value that encourages members to save more. Looking ahead, I hope the Fund maintains its strong reputation, invests in affordable housing, and sustains the trust it has built with members.
Any final reflections?
I feel humbled and privileged to have been part of NSSF’s story for over 33 years. The experiences and opportunities I have received have shaped me into the person I am today, and I hope that the future generations of staff will continue building on this legacy with passion and integrity.