Our Strategy

Our members

Below is our Financial Literacy programme snapshot

Our FL programme has impacted more than 574,977 people since inception in 2018, because financial literacy is the new wealth.

Financial year

FY 2024/2025

Uptake

15,885

Total online reach

14.4 million

Financial year

FY 2023/2024

Uptake

25,447

Total online reach

3.3 million

Financial year

FY 2022/2023

Uptake

13,583

Total online reach

2.3 million

Financial year

FY 2021/2022

Uptake

445,309

Total online reach

1.5 million

Financial year

FY 2020/2021

Uptake

67,272

Total online reach

1.4 million

Financial year

FY 2019/2020

Uptake

7,481

Total online reach

25,000

Financial literacy outreach in Kampala

NSSF staff engage students in Otuke District during the Global Money Week

Key issues, actions, and milestones

Original issue
Action taken
Milestones achieved
  • Delayed issue resolution, with customers often initiating follow-up before we respond
  • Proactive complaints resolution
  • Over 111,462 customers were proactively updated on various service requests and issues, a significant increase from 31,558 in the previous financial year
  • In addition, 93% of customers who lodged complaints confirmed successful resolution, a 1% improvement from the previous year

Customer testimonial

“Previously savers used to wonder if they could truly access their hard-earned money — but now, NSSF stands firmly for savers. Their customer care is beyond question.”

– Empowered Saver

Satisfied Customer
Expanded reach and coverage
40 YEARS OF BUILDING THE FUTURE: POWERING GROWTH, EMPOWERING GENERATIONS