Our Strategy

Our regulators and government

Our Fund supervisors

Several Fund activities require regulatory authorisation, licensing, registration, or guidance. During the reporting period, we remained committed to fulfilling these obligations, ensuring our operations were properly authorised supervised, compliant with applicable regulations.

The Board regularly reviewed the business model's relevance, taking into account member contributions, interest returns, and performance challenges. It acknowledges the need for greater flexibility to adapt to regulatory changes. Our model remains focused on both mandatory and voluntary services, delivering a range of physical and digital products and channels to customersOur senior leaders and Board dedicate significant time to representing NSSF in engagements with regulators, policymakers, and other stakeholders. This engagement helps us understand their needs, expectations, and priorities while keeping them informed about our business developments.

Additionally, our business and control functions engage with regulators through various channels, including compliance reporting, policy recommendations, participation in industry initiatives, and responding to ad hoc requests. This interaction has strengthened our ability to ensure the safety of the pension system and demonstrates our commitment to continuous improvement in fulfilling our mandate. The MGLSD supervises social security matters, while the MoFED oversees the financial and investment aspects related to the Fund.

Collaborative engagements and regulatory compliance

In the reporting period, we continued to work with the Ministry of Gender, Labour, and Social Development (MGLSD) on corporate governance, leadership, budget guidance, partnership development, and regulatory issues related to the NSSF Act (Caps) 230. Our focus is on expanding sector coverage and increasing compliance. The voluntary savings regulations were passed by the MGLSD, with guidance from Attorney General’s Office, and other key stakeholders, resulting in the launch of the Smartlife Savings plan. To date, over 28,000 members have enrolled in the plan.

In April 2025, we participated in the 3rd Annual National Labour Convention and Expo 2025 organised by MGLSD in collaboration with the Fund and other partners, highlighting the critical role of legal frameworks in shaping fair and inclusive work environments.

URBRA continuously monitors our products and services to ensure compliance with laws and regulations. Our investment decisions adhere to the NSSF Act, URBRA Investment Guidelines, and internal policies. We continued to implement internal procurement practices using the e-government procurement system and following PPDA amended regulations 2023.

Financial literacy outreach in Kampala

Minister of Gender, Labour and Social Development-Betty Amongi during the 3rd Annual Labour Convention

Our approach to tax growth

We recognise that taxes support and protect long-term growth, enhancing the reputation of the communities where the Fund operates, and contributing to overall socio-economic development. During the financial year, we continued to act lawfully and prudently in fulfilling our tax obligations and disclosure requirements. The Fund maintained open and constructive engagement with the Uganda Revenue Authority (URA).

Our tax contributions for the reporting year were as follows:

Tax collected on behalf of government
(UGX 36,478,321,786)
Tax (VAT) paid to government
(UGX 16,538,938,413)
Tax on income
(UGX 242,397,121,113)

Protecting our customers’ financial data

Protecting our customers' personal and financial information is a top priority.

We continuously improve our internal controls, policies, and security measures through a comprehensive approach that includes technological, administrative, organisational, and physical safeguards.

We have also partnered with the Financial Intelligence Authority (FIA) to better understand money laundering trends and Know Your Customer (KYC) requirements, integrating these insights into our risk management framework.

Financial literacy outreach in Kampala

Looking ahead: A regulatory vision for Vision 2035

Our journey over the past 40 years has been shaped by a strong, evolving partnership with regulators. Together, we have built a resilient system that fuels national growth and empowers generations of Ugandans. As we look to the future, this collaboration will become even more critical. NSSF remains committed to working closely with regulators to shape a secure, inclusive, and prosperous Uganda.

In pursuit of Vision 2035, we will continue to engage dynamically with regulators to:

Financial literacy outreach in Kampala

Participants listen in during the 3rd Annual Labour Convention

Champion universal social security coverage

Drive innovation in the pension sector

Safeguard member interests in a rapidly changing socio-economic environment

40 YEARS OF BUILDING THE FUTURE: POWERING GROWTH, EMPOWERING GENERATIONS