Our Performance
Outlook
Legend
increasing
reducing
stable
Human Capital
Challenges, uncertainties, and disruptive factors
Key challenge:
Maintaining a highly skilled, engaged, and adaptable workforce in the face of rapid technological change, evolving business models, and increasing service demands. The pace of transformation requires continuous upskilling, cultural agility, and strong employee engagement to ensure our people remain motivated and equipped to deliver exceptional value to members.
Mitigating factors/opportunities
Measures undertaken to address the challenge:
To strengthen workforce agility and engagement, the Fund implemented targeted initiatives in capability development, culture, and employee well-being. Training in digital skills, leadership, and customer service was expanded to align with evolving business needs. Engagement was enhanced through structured feedback channels, recognition programmes, and greater cross-functional collaboration. Flexible work arrangements and wellness initiatives supported work-life balance, while leadership coaching and succession planning were intensified to ensure talent readiness for critical roles.
Trend during the reporting period:
This year, we continued to invest in one of our greatest assets, our people. The Fund’s focus on creating a purposeful, inclusive, and high-performing workplace delivered tangible results, with employee satisfaction rising from 89% to 91%. This reflects the positive impact of sustained engagement initiatives, targeted development programmes, and a culture where staff feel valued, empowered, and equipped to contribute to our mission.
To keep our culture aligned with the Fund’s long-term vision, we engaged staff in a collaborative process to re-articulate and align our core values. This process strengthened employees’ sense of ownership and led to the adoption of values that authentically reflect who we are and how we operate.
Outlook
In the year ahead, the Fund will strengthen its talent base and leadership capacity through the operationalisation of a Centre of Excellence to drive knowledge-sharing, innovation, and the development of future-fit capabilities. Secondment opportunities will be expanded, giving staff cross-sector exposure through placements with investee companies and strategic partners.
A staff platform will harness workforce creativity and diverse skills, promoting collaboration and innovation across functions. The Fund will also accelerate its culture transformation through Project Ignite, aligning leadership, behaviours, and resources with our unified purpose and newly defined values to reinforce a high-performance, values-driven culture.
Strategic priorities
- Enhance work experience and people impact
Committee oversight
KPI
- Staff satisfaction rating of 95%