Our Sustainability
Future goals and targets
Social
Our ESG commitments are translated into measurable goals to ensure accountability and progress:
Financial literacy
Goal
Increase financial literacy among members by providing educational workshops to 75% of members annually.
Measurement
Set targets for the number of workshops to be held annually and the percentage of members who participated. Administer pre- and post-workshop surveys to assess knowledge improvement.
Member satisfaction
Goal
Conduct member satisfaction surveys annually and maintain an average satisfaction score of at least 95%.
Measurement
Administer satisfaction surveys and calculate the average satisfaction score based on member responses.
Community impact
Goal
Establish a community outreach programme that supports initiatives in local schools within the next 12 months.
Measurement
Document the number of schools reached, students engaged, and the impact of the programmes.
Voluntary savings
Goal
Expand voluntary savings to cover 2 million informal workers by 2030.
Measurement
Voluntary Savers base.