Our Strategy

Our employees

Highlights of wellness initiatives


Digital wellness support Launched an in-house Wellness App (available on Play Store and Apple Store) with functionalities such as step tracking, water intake, calorie monitoring, and access to counselling and care management teams
Mental health and counselling Conducted 37 group therapy sessions across branches on themes such as stress management, family-work balance, depression, and financial wellness A network of 42 trained Wellness Champions in all locations now provide psychological first aid to colleagues
Family support and parenting Career coaching for over 160 adolescent children of staff Parenting Pros @ The Fund platform provides expert and peer support on parenting challenges The NSSF Creche and Lactation Centre has supported 76 mothers and cared for 87 babies to date
Physical fitness and lifestyle Annual step challenge for all staff (Nov 2024 – Nov 2025) On site aerobics, Weekly Wellness Hour, daily stretch breaks, SMS reminders to encourage fitness and active participation in Sports Day for all staff Gym access at all branches, plus a partnership with OMNI GYM offering staff access to 50+ fitness centres
Health interventions Two medical camps held during staff events offered free screenings, including blood sugar, BMI, dental, optical, and counselling services
Men and Women specific programmes In February 2025, the Fund launched a men’s wellness programme called “Men’s Space” This platform provides male staff with a safe environment to connect, share, and learn while exploring key areas such as family, relationships, finances, matrimonial property and inheritance, substance abuse, sexual health, and personal development, among others The Fund also hosted its first-ever menopause awareness session, creating a supportive space for female staff to share experiences, build awareness, and access guidance and support
Work-life balance and financial wellness Sessions with staff and spouses on balancing parenting and careers Piloted a financial wellness programme with debt consolidation and ongoing counselling Annual World Aids Day Donation drive mobilised staff to support HIV/Aids care centres

Employee engagement and communication

Employee engagement

The Fund’s approach to employee engagement is built on creating a workplace culture where staff feel valued, informed, and aligned with organisational goals.

In FY2024/25, we focused on strengthening employee involvement and commitment beyond job responsibilities, with a focus on building a culture of purpose, ownership, and accountability.

NSSF Chief People and Culture Officer addresses staff at the 2025 Annual Staff conference

Key highlights

Employee engagement survey
The annual survey remains central to our engagement strategy, providing employees a platform to share feedback that informs leadership decisions. In FY2024/25, the overall satisfaction rate increased to 91%, up from 89% in the previous year, reflecting increased employee morale and a stronger sense of belonging.

360-degree leadership review
Management effectiveness is continuously assessed through a 360-degree feedback process, enabling staff to provide input on leaders, peers, and direct reports. This promotes transparency, accountability, and leadership development.

Ask your MD Platform
A confidential digital platform was introduced to allow employees to share feedback, ideas, and concerns directly with the Managing Director. Features include anonymous submissions, real-time chats for urgent issues, and response tracking. Oversight by the Chief People and Culture Officer ensures integrity and responsiveness.

Annual Staff Conference
A key event where management communicates strategic updates and priorities to all employees in a collective setting, reinforcing unity and shared purpose.

Team building activities
Organised throughout the year, these events encourage collaboration and strengthen interpersonal relationships beyond daily work routines.

Human Resource roadshows
Human Resource Business Partners visited all branches to engage employees on various issues, ensuring that staff across the Fund feel heard and supported.

Managing Director’s Town Halls
Regular town halls provide updates on business performance and strategic priorities, while offering a direct channel for employee engagement through open Q&A sessions with the MD and Executive Committee.

Annual Sports Day
Held in February 2025, for the first time since the COVID-19 pandemic, the Sports Day promoted wellness, teamwork, and cross-functional collaboration through inclusive sporting activities. This event made a significant contribution to employee engagement and organisational cohesion.

Employee communication

40 YEARS OF BUILDING THE FUTURE: POWERING GROWTH, EMPOWERING GENERATIONS