Stakeholder engagement and value creation

Good supplier relationships are essential for our success. They help us deliver the solutions and propositions that create customer value.

Needs and expectations

We prioritise responsible purchasing and encourage especially local suppliers to partner with us in delivering innovative products and services. We further promote fair terms of trade and sustainable sourcing.

Means of engagement

• We hold an Annual Suppliers’ Forum, provide feedback on tender outcomes, conduct due diligence, host virtual update forums, review contract management, and run quarterly Occupational Safety and Health (OSH) forums for high-risk suppliers

How we engaged

• Engaged with suppliers on principles of ethical and responsible conduct
• Monitored suppliers’ environmental impact and labour standards, collaborating with them to drive continuous improvement
• Conducted the Annual Supplier's Forum to strengthen communication and partnership

Performance measures/value delivered

• Value of procurements UGX 54 billion (2024: UGX 827.1 billion)
• Procurement processes performance rating 90% (2024: 84.6%)
• 3,532 suppliers attended at the hybrid Annual Suppliers Forum physically and online, achieving a 98% Supplier Satisfaction Index
• Trained 80 of our internal procurement champions on new PPDA regulations and practices
• We continued implementing waste management and disposal practices in all major procurements requiring these

Risks

• Engaging and enlisting unscrupulous suppliers could lead to conflicts of interest, bribery and poor service delivery impacting negatively on our reputation