Our Strategy
Stakeholder engagement and value creation
Meeting expectations
Falling short of expectations
Business Partners and Industry Associations
Business partners and industry associations are key interfaces with our customers. They are custodians of our brand and reputation, playing a critical role in ensuring the delivery of our strategy.
Needs and expectations
Our partners enable important interfaces with our current and potential customers; they are the guardians of our brand and reputation, and they are crucial to supporting us in maintaining our strategy of business growth and social security development.
Strategic response to deliver value
We participate in industry-led initiatives on policy, law, and best practices to raise awareness, expand coverage and enhance service delivery.
Means of engagement
- One-on-one and hybrid business meetings
How we engaged
- Continued with strategic partnerships to provide platforms to improve service delivery for our customers
- Conducted one-on-one physical and virtual business meetings
- Conducted and hosted benchmark visits, presentations and training sessions on new offerings and social security services, systems, and process enhancements
Performance measures/value delivered
- Collaborated with our partners such as NIRA, URA URSB, OPM, Office of Immigration to enable system integrations that improve service delivery
- We partnered with 15 Enterprise Support Organisations to support 438 Small and Growing Businesses (SGBs) with seed funding, trained 81,703 entrepreneurs, and helped create 202,323 youth jobs through the Hi-Innovator programme
- Partnered with banks, agents, and telecoms (MTN, Airtel) to support collections and benefits payments, launching Smartlife Voluntary Savings with telecom integrations and USSD-based collection solutions
- Continued hosting the Liaison Office to coordinate International Social Security Association (ISSA) activities across East Africa
- Participated in key international and regional engagements on social security protection
- Hosted local and regional benchmarks, sharing knowledge, experiences and adapting certain recommendations and best practices
- Collaborated with Government Ministries, Departments and Agenices (MDA) to improve compliance and onboard unregistered companies doing business with these entities
Risks
- Limited partner engagement may hinder service delivery, lead to missed opportunities, regulatory non-compliance, and reputational damage
Opportunities and outlook
- Provide platforms for broader actions on social security coverage, growth and practices including strategic partnerships with Ministries, Departments and Agencies (MDAs) to expand coverage
- Provide partnership platforms to support the livelihoods programme
- Support realisation of ESG practices and prioritised SDGs
- Strengthen relations between ISSA, ILO, and social security schemes in the East African region and globally
SDGs
Quality of relationship
Government of Uganda National Development Plan IV Alignment
- Private sector: Support the private sector to drive growth and create jobs
- Infrastructure: Build and maintain strategic sustainable infrastructure in transport, housing, energy, water, industry, and ICT