Stakeholder engagement and value creation

We collaborate with communities, invest in livelihoods programmes, small and growing business, and sponsor corporate social investment initiatives for the betterment of society. This role is essential to achieving our growth plans and fulfilling our purpose: to make savings a way of life.

Needs and expectations

In response to the needs and expectations of communities, NSSF delivers value through purposeful CSI, livelihood initiatives, and by addressing local community challenges, including ESG considerations.

Means of engagement

• Community/stakeholder mobilisation, meetings, workshops, dialogue, and consultations
• Digital engagements, our branch network, and contact centre channels
• Partnerships with Community-Based Organisations (CBOs), Livelihoods Support Organisations (LSO) & Faith Groups
• Media and communication channels – local radio stations, newspapers

How we engaged

• Partnered with community resource persons and mobilised communities for our programmes
• Conducted workshops, financial literacy webinars, trainings, benchmarks and connected communities via digital (social media) content
• Supported national development objectives and policies to stimulate inclusive growth
• Our Hi-Innovator programme brought entrepreneurial skills training and funding to growing and small businesses
• Conducted customer surveys, Voice of Customer feedback and brand tracking to understand community perceptions and inform priorities and targets

Performance measures/value delivered

• Initiated and launched the livelihoods programme in 11 districts, reaching over 20,000 members of the community, aimining to improve production, incomes, and quality of life
• Launched Smartlife voluntary savings product, with 27,194 customers saving UGX 17.2 billion
• 810 students in Otuke District took part in Global Money Week
• Our webinars and digital FL content reached 14.4 million online users
• We refurbished 7 public primary schools, with funds from the NSSF Kampala Seven Hills Run
• Funded 128 Small and Growing Businesses (2024: 102) with $20,000 each through the Hi-Innovator programme in partnership with the Mastercard Foundation, bringing the total to 438 funded SGBs, 391 of which remit to NSSF, having created 202,323 jobs to date
• The University Career Expo attracted 8,234 students, with 1,241 signing up for voluntary saving. Since inception, the Expo has reached over 50,000 students and encouraged UGX 36.4 billion in savings.Our social media platforms improved public perception of the Fund to 78% (2024: 55.9%) through joint content on impactful, scalable activities. Our partners were Absa Bank Uganda, UNOC Uganda

Risks

• Failure to leave a positive and long-lasting contribution to the communities we work in negatively affects the sustainability of our operations and the broader economy